- No Refunds on Digital Downloads: All watch face designs available for purchase on Joyful Colorama are digital downloads. Due to the nature of digital products, we do not offer refunds once a purchase is completed. By purchasing a digital download, you acknowledge and understand that the sale is final and no refunds will be provided. The decision to offer non-refundable digital downloads ensures that all customers receive immediate access to their purchased products. Once a digital product is downloaded, it cannot be returned, making refunds unfeasible. However, we are committed to resolving any issues or discrepancies you may encounter with your purchase to ensure your satisfaction by offering you a one-time Exchange Policy below:
- Exchange Policy: If you’re not satisfied with your current watch face design, we want to hear from you. First, reach out to us through our “Contact Us” page and let us know why you’d like to make an exchange. Your feedback is invaluable, as it helps us resolve issues and continually improve our designs for everyone. After receiving your message, we’ll promptly issue you a store credit. You can then use this credit to select a new watch face that better suits you. Please keep in mind, though, that we offer this exchange option once per purchase because digital downloads, being intangible, can’t actually be “returned.” Thank you for your understanding.
By accessing and using Joyful Colorama, you affirm your understanding and acceptance of these terms and conditions. Should you have any questions or concerns regarding these terms, please get in touch with us at [email protected].
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